Good Job Guarantee

We understand that painting can be difficult.

When the processes and products are unfamiliar, it’s easy to make mistakes.

Which is why we give a Good Job Guarantee.

If your finished paint result isn’t what you’d imagined, we’ll replace your paint at no cost* - and give you the know-how to get it right next time.

How to get the perfect paint job
Right Colour + Right Product + Right Application = A good job, guaranteed

To make a claim, please complete the below form. British Paints will be in contact within 3 business days to ensure you’re on your way to painting success.

Please note: Due to the Christmas break, no Good Job Guarantees will be processed until the 13th January 2025. We appreciate your understanding over this period. British Paints can't wait to help you complete all your painting projects in the New Year! If you have any queries or concerns please contact us via our British Paints Customer Service line on 0800 800 424.

*To claim you must have purchased the British Paints product within the last 3 months and have not made a claim under this Guarantee within the last 12 months. The guarantee only applies to residential applications by non-professionals. British Paints Professional products, and Trade PowerPass transactions are not included in this guarantee.

Positioned on the front of pack, bottom left

*British Paints Good Job Guarantee Terms & Conditions

At British Paints we help make painting easier.

Our Guarantee: If you make a mistake & are dissatisfied with your painting result, we will replace your paint and support you with the help and advice you need to nail that painting project - all free of charge. Your problem might be lap marks, roller marks, dissatisfaction with colour, uneven or inadequate coverage. The start date of the offer is the 1st September 2022. This guarantee may be discontinued by British Paints at any time.

To claim you must have purchased the British Paints product, tinted to a British Paints or Colorsteel® colour, within the last 3 months, followed the required instructions and have not made a claim under this Guarantee within the last 12 months. Claims are limited to 40 litres of paint. Paint must be collected within 1 month of notification, otherwise it will be forfeited. The guarantee only applies to residential applications by non-professionals. To make a claim, please contact British Paints New Zealand using the Good Job Guarantee webform. You must provide proof of purchase and a photo of your painting concern. This guarantee does not cover paint failure caused by any breakdown of the substrate or coatings applied previously, or where British Paints is applied over substrates or coatings not specified as suitable on the can. 

The benefits of this warranty are in addition to other rights and remedies under any applicable law. This guarantee does not limit and may not necessarily exceed your rights under the Consumer Guarantees Act 1993.